Delivery and shipping
With which carrier will my package be delivered?
We deliver via the parcel services of Packs-Special Care, PostNL, GLS and UPS.
Always registered and with a track & trace code.
For larger or heavier shipments via various transport companies.
The choice of carrier is determined by us, unless otherwise
Why do I have to pay shipping costs?
Our items are always priced as competitively as possible. This means that the
shipping costs are not included in the price.
What should I do if my order has not been (completely) delivered?
The order may have been shipped in multiple packages. It is therefore best to consult the track-and-trace.
I have not received (part of) my order. What should I do?
If the track-and-trace indicates that the shipment has been delivered, but you have not received the package, we advise you to first ask your neighbors whether they have received the shipment. If this is not the case, you can contact our customer service. You will then receive a statement that you must complete, sign and return. As soon as we have received this statement, we will start an investigation into the shipment together with the carrier.
My order was delivered damaged. What now?
That is of course not the intention. Please contact our customer service; we are happy to look at a suitable solution with you.
Delivery has been delayed. What should I do?
(Applies to shipments within the Netherlands)
We are sorry that your package has been delayed. If you are not at home or if it was not possible to deliver to the neighbors, you will receive a card in the bus with information on how to act. Otherwise, the package will still be offered the next day. If you have not received your package after three* working days after it has been sent, please contact our customer service.